Leading commercial property management company that owns and actively manages a $26+ billion portfolio of high-quality Australian real estate, including offices, logistics and retail assets.
The Challenge
The old application for creating and processing purchase orders was initially built using SAP Screen Personas and the technology was about to be unsupported. This application was clunky, had performance issues and would only work on Internet Explorer. It also required a VPN to access remotely and was slowing down the supply management process, from including a new supplier to tracking orders. They needed a new solution that sped up, integrated and modernised their processes and increased employee productivity.
The PhoenixDX Solution
Extensive user experience research was conducted during the design of the new application to ensure every opportunity to improve the supply chain management process was captured.
iBuy 2.0 was built to improve user experience and productivity, upgrading supplier management, purchase order management, service receipting and invoice tracking systems. The solution delivered improved search capability, and personalisation via customisable display columns and gave staff a new workspace allowing quick access to routine tasks.
Results
- Streamlined processing: 60% time-saving when processing tasks
- Improved user experience: Sleek and accessible user interface (UI) increased employee satisfaction
- Dramatically reduced risk: A custom-built solution created with a future-proof technology gives them total control over the evolution of their systems
- Increased productivity: Sophisticated and centralised tools allow staff to do their job more efficiently
- Reduced costs: Intuitive user interface reduced training costs and workflow automation lessened administration burden.
This procurement project helped this company kick off their digital transformation strategy. OutSystems is now the centrepiece of their Digital Business Platform for custom web and mobile applications. Because of the fantastic results with iBuy 2.0, they has decided on OutSystems as the default frontend for all apps designed for customers, employees, suppliers and tenants.
