Increase competitive advantage by offering customer portals with full self-service capabilities
Deliver intuitive user experiences that improve customer satisfaction
Enhance employee experiences, boosting employee efficiency and productivity
Deliver applications that perform seamlessly on any device
Unify and streamline processes across multiple systems
Unlock analytics benefits from data previously confined to data silos
Reduce costs associated with workaround manual processes and double-handling
Improve governance and compliance via traceable processes
The main challenge is unifying the experience
Most companies have multiple core systems to support their primary business functions. Yet, no individual system can meet all a company’s required functionalities or offer the capabilities to integrate easily with other systems.
As a result:
- Customers must use multiple channels and spend too much time obtaining the service they need, creating a poor customer experience and reducing customer satisfaction.
- Employees have to use multiple systems to execute tasks, creating double-handling and reducing efficiency.
- The lack of functionalities in existing systems leads to workaround manual processes, ghost IT, increased errors, a lack of management and oversight, and poor data gathering for analysis.
Why OutSystems for
unified user experience
OutSystems is true low-code. The AI-powered low-code platform can sit on top of all core systems, unifying user experiences in one application. By using OutSystems, organisations can:
- Deploy applications for web, Android, and IOS from a single source of coding, using one platform and visual language for everything
- Protect the integrity of their core systems by avoiding customisation
- Integrate new apps easily with any existing system
- Deliver a pixel-perfect smooth experience on any device
- Automate and speed up the development process
- Develop applications that are agile to scale, modify, and deploy
- Reduce development and maintenance costs and avoid technical debt
Shortfalls of other approaches
While many commercial off-the-shelf (COTS) software solutions market themselves as low-code, Gartner categorises them as "SaaS extension low-code." These solutions are not ideal for creating a unified customer experience, as their low-code tools are primarily designed to extend their existing system. According to our customers, these capabilities are often basic and insufficient for many use cases, falling short of delivering a cohesive experience. As a result, businesses frequently need to rely on traditional coding to achieve the desired outcomes. This leads to heavily customised COTS solutions, which compromise system integrity and make future upgrades more complex and costly.
Get inspired by our customer success stories
New workflow application easily integrates with core systems, eliminates hard-code dependency and streamlines processes.
Mobile interface simplifies event management and places event, accommodation and travel information at the users’ fingertips.
This ground-breaking solution speeds up document validation, reducing processing time from hours to minutes.
Online self-service solution streamlines the home loan application process.
The portal provides a single source of truth for various loan accounts, transforming the customer experience.
The web and mobile application sits between the business’s financial modelling system and their ERP system, unifying and streamlining the approvals process.
