Let us do the heavy lifting to keep your OutSystems solutions in top shape
IT teams are often extremely busy trying to clear their backlog and working on new solutions – they have little bandwidth to support the applications under their responsiblity. They need to focus on the tasks that matter and drive innovation.
However, without proper proactive monitoring and performance management, small issues can quickly develop into major problems impacting solution performance, user experience and adoption, and return on investment (ROI).
To support your OutSystems applications, you need a specialised team to underpin and reinforce your service desk and proactively keep your systems at peak performance. We can do this for you.
What managed services can do for you
Improve your application services support
Give the best service desk to your users with a flexible, complete, robust and scalable operating model designed for your applications’ ecosystem.
Manage and reduce technical debt
With a dedicated team proactively and reactively taking care of issues left behind during development processes, you can turn technical debt into improvement opportunities as application portfolios evolve.
Better performance and environment resilience
Without real usage, you can’t be sure your applications are achieving optimal performance. It’s only when applications go live, roll out and reach full adoption that they can be monitored and tweaked to ensure they reach peak performance.
Maximise the value of the platform and solution ROI
Your return on investment (ROI) and long-term outcomes can only reach their potential if you continuously improve your applications’ performance, service and adoption.
Our managed services offer
PhoenixDX offers a flexible and scalable menu of service lines to provide you with preventative, corrective and evolutive support and maintenance services for your OutSystems platform and hosted applications.
Environment Health and Performance Management
- OutSystems platform diagnostic monitoring
- Threshold analysis and notifications
- Incident management and remediation
- OutSystems platform and application risk management
- Application performance
- Performance improvement recommendations
Application Support
-
OutSystems application portfolio incident
management and remediation - Minor bug resolution
- Minor changes and enhancements
- Service desk flow integration
-
Access to tech leads and solution architects to
workshop ideas for innovation and functional roadmap
Extra Services
- You can use an allocation of agreed managed services hours to gain access to:
- UX and UI design services
- Advisory services
- Expert services
- Solution architect services
Managed services designed for your business needs
- Choice of support coverage to meet your business needs (e.g. business hours or 24/7)
- Single monthly subscription fee
- Single hourly rate for all agreed service offerings
- Scalable analytics and reporting to suit your governance needs
- Clearly defined and measurable SLA’s
- OutSystems ecosystem overview analysis to design the best support package
- OutSystems knowledge support for team enablement
Why PhoenixDX?
PhoenixDX is one of the fastest-growing companies in Australia and a leading OutSystems partner. Specialising in custom rapid application development and digital products, we have a strong track record delivering some of the most complex and biggest OutSystems applications in Australia. Awarded OutSystems APAC Customer Success of the Year 2018 and 2019 and Partner of the Year 2020 and 2021, we are fully dedicated to OutSystems with a highly-skilled team of 70+ experts, including 5 OutSystems MVPs (most valued professionals in the world-wide community).
100+
OutSystems Successful Projects Delivered
115+
OutSystems certifications
5
OutSystems MVPs
