Field Service

Build the solution you need to transform your field service operations

Deliver the exact application your business needs fast and cost-effectively, and stop spending time and money customising off-the-shelf software packages.

Field Service

Build the solution you need to transform your field service operations

Deliver the exact application your business needs fast and cost-effectively, and stop spending time and money customising off-the-shelf software packages.

Rapidly deliver multi-channel field service apps that meet all your needs

Deliver exceptional experiences for your customers

Create omnichannel applications – mobile, web, chat, voice, or AR/VR – with perfect-fit experiences that exceed your customers’ expectations.

Quickly digitise processes

Out-of-the-box software packages are difficult to tailor, but if you build your own solution, you can customise it whenever you need.

Maximise operational efficiency

Consolidate multiple systems into a single mobile and web application, reduce paper-based processes, decrease service times and improve employee satisfaction.

Connect field agents

Connect your field agents to your back office in real-time and centralise oversight of field activities. Feed your call centre and customer portals with up-to-date information.

Reduce IT costs

Using OutSystems, you can create, manage and maintain complex software solutions with a small highly skilled team of developers and eliminate unnecessary subscription costs.

Differentiate your services

Relying on an off-the-shelf solution means your offering is no different to that of your competitors. Create a unique competitive advantage by building a tailored solution.

Why you should build, not buy.

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Custom Field Service solutions that successfully improved business performance

Many of our Field Service Management customers have had success building software to:

This has dramatically increased their customer satisfaction/productivity and differentiated their offering from their competition.

SiteIQ: Next-gen proprietary management system boosts operational efficiency

Replacing 25-year-old ERP unlocks new services for customers

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The Customer

Coates is Australia’s largest equipment rental company in the mining, infrastructure and construction industries. They offer end-to-end solutions spanning hire, temporary works engineering, industrial shutdowns and training.

The Challenge

It became clear to Coates that their 26-year-old legacy system CHASE needed to be extended beyond its capability. The original system was non-scalable and at end-of-life. They required a new ecosystem that could integrate current and upcoming technological trends. SiteIQ has been designed with this in mind.

The Solution

The new solution is a cloud-based (rather than server-based) solution. SiteIQ offers better visibility and can manage all tools, equipment, consumables and hire services in real-time. This includes ERP integrations, hirer/customer/rental and asset and inventory management, supporting online and offline usage.

The Results

  • icon Boosted operational efficiencies
  • icon Unlocked innovation & new services for customers
  • icon Reduced maintenance & operation costs

SiteIQ is also much smarter and far more intuitive in the way that it allows us to support our customers.

— Rob Smith, Coates Shutdown and Project Manager

BOSS: Business Operations Support System (BOSS) transforms Certis operations

Integrated security provider deploys mobile-first service delivery system to 16,000 staff

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The Customer

Certis is a leading security provider that develops & delivers multi-disciplinary security and integrated services. As a specialist, Certis integrates advanced security, technology, facilities management, customer service & talent to build and operate bespoke solutions for complex, critical operations that extend beyond security.

The Challenge

As a trusted security services company in Australia, Certis Security understood the importance of client trust and efficient processes. Manual handling of security guards' paper reports was slow and inefficient with their teams working at capacity. They were dependent on rigid, subscription-based IT and needed a purpose-built, customised solution fast.

The Solution

The Business Operational Support System (BOSS) application allows field operatives to receive instructions, record events, attach photos, log breaks, & perform "welfare checks," - all on a mobile device or kiosk device. Certis can now view automated, accurate information from its clients. This automation has dramatically reduced administration time & costs while customising reporting for each client.

The Results

  • icon Increased transparency and governance
  • icon Improved user experience for staff and customers
  • icon BOSS customised and rolled out to new clients

The client was really pleased with the results. It surpassed all their expectations about what we could do and how quickly we could do it. Every client is different. And now we can meet their individual needs.

— Ying Loong Lee, Managing Director, Certis Australia

RRT Food Box: ‘UberEats’ style app helps families affected by COVID-19

Rapid deployment of food delivery app assists global charitable organisation provide food in times of crisis

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The Customer

The Rapid Relief Team (RRT) is a global charitable organisation specialising in providing help in times of crisis: fire, flood earthquakes – and pandemics.

The Challenge

The onset of the COVID-19 pandemic meant that demand for food box deliveries would skyrocket. RRT’s manual system of emails and spreadsheets could not cope with the sharp increase in demand. They urgently needed a solution to manage delivery logistics and automate support requests.

The Solution

The RRT Food Box Delivery Application sorts and allocates food support requests into optimised delivery runs. Volunteers receive notifications giving them key information including number of boxes, distance and duration of travel, optimising the delivery of support. Once a volunteer accepts a task, the app uses GPS to guide them to the location, tracking deliveries in real-time.

The Results

  • icon Automation allows rapid scale-up Food Box delivery
  • icon Improved and streamlined delivery process
  • icon Increased transparency and governance

The RRT Food Box app allows us to respond to wherever the demand is quickly and efficiently, which we will eventually look to roll out around the country.

— Dan Alderton, National Operations Manager, Rapid Relief Team Ltd (RRT) Australia

Sparky: Customer application improves customer loyalty and product sales

End-to-end Customer solution helping Aussie Electricians run their business

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The Customer

MM Electrical (MMEM) is a trade wholesale distribution business with over 300 warehouses across Australia, specialising in one-stop sourcing and supply solutions for the electrical, communications and data, solar, lighting and associated electrical component markets.

The Challenge

MMEM needed to replace an existing application created to help clients manage their business, whether they are a one-man-band or a large contractor. It had to easily integrate with tradies accounting platforms and MMEM’s online shop and inventory management system.

The Solution

The Sparky application (PWA) runs on all devices and automates the sales process for tradies, from end-to-end (quote to invoice, including timesheets, scheduling, jobs, expenses and orders). It provides tradies with a great customer experience and the ability to manage their entire business. Sparky fosters loyalty while generating sales for MMEM.

The Results

  • icon New valuable service for customers creates differentiation in the market
  • icon Application usage increases sales and loyalty
  • icon Application creates a new and powerful communication channel with customers

The PhoenixDX team thinks about how the app impacts the customer, which is vital for what we do, and that's not something I see in many development companies.

Sustain Management System: NCIG improves incident efficiency and compliance

One of Australia’s major mining export terminals automates Incident and Accident management

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The Customer

Since 2010, NCIG, a leading coal distribution company, has been an integral part of Australia’s coal supply chain. With facilities including rail, coal storage, ship loading and associated infrastructure, the company ensures a reliable and continuous supply of coal from Australia to the world export market.

The Challenge

NCIG's incident and accident policies and procedures are industry-leading. However, they required the collection of many documents and files. Managing investigations with shared folders, spreadsheets, and emails was laborious, lacked tracking, and was prone to human error. Investigations took months to complete, and they needed to automate the process.

The Solution

The Sustain Management System centralises reporting, investigations and management of incidents, hazards, actions and events. Any staff member can instigate a report, and the 17 step workflow process is automated. Batch status updating and notifications have significantly sped up processing time, and a dashboard allows complete visibility of all incidents and their status.

The Results

  • icon Investigation time reduced from months to weeks
  • icon Increased transparency of reporting and investigations
  • icon Improved governance and regulatory compliance

We quickly realised the vision of how this solution would offer NCIG significant operational efficiency improvements. The feedback from the key users of the platform is that this has happened in a meaningful way.

— Aaron Holesgrove, Engagement Manager PhoenixDX

OutSystems makes it possible for you to build your FSM solution… fast, right and future-proof

Customers are used to one-click purchases, same-day delivery and expect a flawless user experience regardless of what device they are using. They want to interact with a call center agent, chatbot, or field agent on their channel of choice.

Field agents require highly intuitive applications that allow them to complete work orders quickly and efficiently. Using OutSystems, PhoenixDX helps Field Service companies to quickly deliver multi-channel applications that satisfy customers and make agents more efficient.

Find out how OutSystems can help you make your Field Services Digital Transformation a reality:

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