Field Service
Build the solution you need to transform your field service operations
Deliver the exact application your business needs fast and cost-effectively, and stop spending time and money customising off-the-shelf software packages.
Field Service
Build the solution you need to transform your field service operations
Deliver the exact application your business needs fast and cost-effectively, and stop spending time and money customising off-the-shelf software packages.
Rapidly deliver multi-channel field service apps that meet all your needs
Deliver exceptional experiences for your customers
Create omnichannel applications – mobile, web, chat, voice, or AR/VR – with perfect-fit experiences that exceed your customers’ expectations.
Quickly digitise processes
Out-of-the-box software packages are difficult to tailor, but if you build your own solution, you can customise it whenever you need.
Maximise operational efficiency
Consolidate multiple systems into a single mobile and web application, reduce paper-based processes, decrease service times and improve employee satisfaction.
Connect field agents
Connect your field agents to your back office in real-time and centralise oversight of field activities. Feed your call centre and customer portals with up-to-date information.
Reduce IT costs
Using OutSystems, you can create, manage and maintain complex software solutions with a small highly skilled team of developers and eliminate unnecessary subscription costs.
Differentiate your services
Relying on an off-the-shelf solution means your offering is no different to that of your competitors. Create a unique competitive advantage by building a tailored solution.
Why you should build, not buy.
Custom Field Service solutions that successfully improved business performance
Many of our Field Service Management customers have had success building software to:
- Optimism service delivery
- Offer omnichannel options for customers
- Customize operations for specific contracts
- Empower field agents to solve issues faster
- Allow the back office to respond more quickly and accurately to customer
This has dramatically increased their customer satisfaction/productivity and differentiated their offering from their competition.
SiteIQ: Next-gen proprietary management system boosts operational efficiency
Replacing 25-year-old ERP unlocks new services for customers
The Customer
Coates is Australia’s largest equipment rental company in the mining, infrastructure and construction industries. They offer end-to-end solutions spanning hire, temporary works engineering, industrial shutdowns and training.
The Challenge
It became clear to Coates that their 26-year-old legacy system CHASE needed to be extended beyond its capability. The original system was non-scalable and at end-of-life. They required a new ecosystem that could integrate current and upcoming technological trends. SiteIQ has been designed with this in mind.
The Solution
The new solution is a cloud-based (rather than server-based) solution. SiteIQ offers better visibility and can manage all tools, equipment, consumables and hire services in real-time. This includes ERP integrations, hirer/customer/rental and asset and inventory management, supporting online and offline usage.
The Results
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SiteIQ is also much smarter and far more intuitive in the way that it allows us to support our customers.
— Rob Smith, Coates Shutdown and Project ManagerBOSS: Business Operations Support System (BOSS) transforms Certis operations
Integrated security provider deploys mobile-first service delivery system to 16,000 staff
The Customer
Certis is a leading security provider that develops & delivers multi-disciplinary security and integrated services. As a specialist, Certis integrates advanced security, technology, facilities management, customer service & talent to build and operate bespoke solutions for complex, critical operations that extend beyond security.
The Challenge
As a trusted security services company in Australia, Certis Security understood the importance of client trust and efficient processes. Manual handling of security guards' paper reports was slow and inefficient with their teams working at capacity. They were dependent on rigid, subscription-based IT and needed a purpose-built, customised solution fast.
The Solution
The Business Operational Support System (BOSS) application allows field operatives to receive instructions, record events, attach photos, log breaks, & perform "welfare checks," - all on a mobile device or kiosk device. Certis can now view automated, accurate information from its clients. This automation has dramatically reduced administration time & costs while customising reporting for each client.
The Results
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The client was really pleased with the results. It surpassed all their expectations about what we could do and how quickly we could do it. Every client is different. And now we can meet their individual needs.
— Ying Loong Lee, Managing Director, Certis AustraliaRRT Food Box: ‘UberEats’ style app helps families affected by COVID-19
Rapid deployment of food delivery app assists global charitable organisation provide food in times of crisis
The Customer
The Rapid Relief Team (RRT) is a global charitable organisation specialising in providing help in times of crisis: fire, flood earthquakes – and pandemics.
The Challenge
The onset of the COVID-19 pandemic meant that demand for food box deliveries would skyrocket. RRT’s manual system of emails and spreadsheets could not cope with the sharp increase in demand. They urgently needed a solution to manage delivery logistics and automate support requests.
The Solution
The RRT Food Box Delivery Application sorts and allocates food support requests into optimised delivery runs. Volunteers receive notifications giving them key information including number of boxes, distance and duration of travel, optimising the delivery of support. Once a volunteer accepts a task, the app uses GPS to guide them to the location, tracking deliveries in real-time.
The Results
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The RRT Food Box app allows us to respond to wherever the demand is quickly and efficiently, which we will eventually look to roll out around the country.
— Dan Alderton, National Operations Manager, Rapid Relief Team Ltd (RRT) AustraliaSparky: Customer application improves customer loyalty and product sales
End-to-end Customer solution helping Aussie Electricians run their business
The Customer
MM Electrical (MMEM) is a trade wholesale distribution business with over 300 warehouses across Australia, specialising in one-stop sourcing and supply solutions for the electrical, communications and data, solar, lighting and associated electrical component markets.
The Challenge
MMEM needed to replace an existing application created to help clients manage their business, whether they are a one-man-band or a large contractor. It had to easily integrate with tradies accounting platforms and MMEM’s online shop and inventory management system.
The Solution
The Sparky application (PWA) runs on all devices and automates the sales process for tradies, from end-to-end (quote to invoice, including timesheets, scheduling, jobs, expenses and orders). It provides tradies with a great customer experience and the ability to manage their entire business. Sparky fosters loyalty while generating sales for MMEM.
The Results
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The PhoenixDX team thinks about how the app impacts the customer, which is vital for what we do, and that's not something I see in many development companies.
Sustain Management System: NCIG improves incident efficiency and compliance
One of Australia’s major mining export terminals automates Incident and Accident management
The Customer
Since 2010, NCIG, a leading coal distribution company, has been an integral part of Australia’s coal supply chain. With facilities including rail, coal storage, ship loading and associated infrastructure, the company ensures a reliable and continuous supply of coal from Australia to the world export market.
The Challenge
NCIG's incident and accident policies and procedures are industry-leading. However, they required the collection of many documents and files. Managing investigations with shared folders, spreadsheets, and emails was laborious, lacked tracking, and was prone to human error. Investigations took months to complete, and they needed to automate the process.
The Solution
The Sustain Management System centralises reporting, investigations and management of incidents, hazards, actions and events. Any staff member can instigate a report, and the 17 step workflow process is automated. Batch status updating and notifications have significantly sped up processing time, and a dashboard allows complete visibility of all incidents and their status.
The Results
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We quickly realised the vision of how this solution would offer NCIG significant operational efficiency improvements. The feedback from the key users of the platform is that this has happened in a meaningful way.
— Aaron Holesgrove, Engagement Manager PhoenixDXOutSystems makes it possible for you to build your FSM solution… fast, right and future-proof
Customers are used to one-click purchases, same-day delivery and expect a flawless user experience regardless of what device they are using. They want to interact with a call center agent, chatbot, or field agent on their channel of choice.
Field agents require highly intuitive applications that allow them to complete work orders quickly and efficiently. Using OutSystems, PhoenixDX helps Field Service companies to quickly deliver multi-channel applications that satisfy customers and make agents more efficient.
- Empowered to innovate, creating a unique competitive advantage
- Future proof your field service apps
- Field service visibility in real-time
- Quickly and easily adapt to customer and operational requirement changes
- Painless integration
- Keeping pace with mobile and multi-devices
Find out how OutSystems can help you make your Field Services Digital Transformation a reality:
Download Solution Brief:
