Many of our Field Service Management customers have had success building software to:
This has dramatically increased their customer satisfaction/productivity and differentiated their offering from their competition.
Replacing 25-year-old ERP unlocks new services for customers
Coates is Australia’s largest equipment rental company in the mining, infrastructure and construction industries. They offer end-to-end solutions spanning hire, temporary works engineering, industrial shutdowns and training.
It became clear to Coates that their 26-year-old legacy system CHASE needed to be extended beyond its capability. The original system was non-scalable and at end-of-life. They required a new ecosystem that could integrate current and upcoming technological trends. SiteIQ has been designed with this in mind.
The new solution is a cloud-based (rather than server-based) solution. SiteIQ offers better visibility and can manage all tools, equipment, consumables and hire services in real-time. This includes ERP integrations, hirer/customer/rental and asset and inventory management, supporting online and offline usage.
Integrated security provider deploys mobile-first service delivery system to 16,000 staff
Certis is a leading security provider that develops & delivers multi-disciplinary security and integrated services. As a specialist, Certis integrates advanced security, technology, facilities management, customer service & talent to build and operate bespoke solutions for complex, critical operations that extend beyond security.
As a trusted security services company in Australia, Certis Security understood the importance of client trust and efficient processes. Manual handling of security guards' paper reports was slow and inefficient with their teams working at capacity. They were dependent on rigid, subscription-based IT and needed a purpose-built, customised solution fast.
The Business Operational Support System (BOSS) application allows field operatives to receive instructions, record events, attach photos, log breaks, & perform "welfare checks," - all on a mobile device or kiosk device. Certis can now view automated, accurate information from its clients. This automation has dramatically reduced administration time & costs while customising reporting for each client.
Rapid deployment of food delivery app assists global charitable organisation provide food in times of crisis
The Rapid Relief Team (RRT) is a global charitable organisation specialising in providing help in times of crisis: fire, flood earthquakes – and pandemics.
The onset of the COVID-19 pandemic meant that demand for food box deliveries would skyrocket. RRT’s manual system of emails and spreadsheets could not cope with the sharp increase in demand. They urgently needed a solution to manage delivery logistics and automate support requests.
The RRT Food Box Delivery Application sorts and allocates food support requests into optimised delivery runs. Volunteers receive notifications giving them key information including number of boxes, distance and duration of travel, optimising the delivery of support. Once a volunteer accepts a task, the app uses GPS to guide them to the location, tracking deliveries in real-time.
End-to-end Customer solution helping Aussie Electricians run their business
MM Electrical (MMEM) is a trade wholesale distribution business with over 300 warehouses across Australia, specialising in one-stop sourcing and supply solutions for the electrical, communications and data, solar, lighting and associated electrical component markets.
MMEM needed to replace an existing application created to help clients manage their business, whether they are a one-man-band or a large contractor. It had to easily integrate with tradies accounting platforms and MMEM’s online shop and inventory management system.
The Sparky application (PWA) runs on all devices and automates the sales process for tradies, from end-to-end (quote to invoice, including timesheets, scheduling, jobs, expenses and orders). It provides tradies with a great customer experience and the ability to manage their entire business. Sparky fosters loyalty while generating sales for MMEM.
One of Australia’s major mining export terminals automates Incident and Accident management
Since 2010, NCIG, a leading coal distribution company, has been an integral part of Australia’s coal supply chain. With facilities including rail, coal storage, ship loading and associated infrastructure, the company ensures a reliable and continuous supply of coal from Australia to the world export market.
NCIG's incident and accident policies and procedures are industry-leading. However, they required the collection of many documents and files. Managing investigations with shared folders, spreadsheets, and emails was laborious, lacked tracking, and was prone to human error. Investigations took months to complete, and they needed to automate the process.
The Sustain Management System centralises reporting, investigations and management of incidents, hazards, actions and events. Any staff member can instigate a report, and the 17 step workflow process is automated. Batch status updating and notifications have significantly sped up processing time, and a dashboard allows complete visibility of all incidents and their status.
Customers are used to one-click purchases, same-day delivery and expect a flawless user experience regardless of what device they are using. They want to interact with a call center agent, chatbot, or field agent on their channel of choice.
Field agents require highly intuitive applications that allow them to complete work orders quickly and efficiently. Using OutSystems, PhoenixDX helps Field Service companies to quickly deliver multi-channel applications that satisfy customers and make agents more efficient.
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