In an era where digital transformation is no longer a choice but a necessity, the stakes for maintaining mission-critical applications have never been higher. With enterprises losing an average of $300,000 per hour during IT downtime, the question for IT leaders and CIOs isn’t whether to invest in IT services—it’s how to manage them effectively while driving innovation.
The Power of Proactive IT Management
At PhoenixDX, our application-managed service begins with purpose-built proactive monitoring, identifying performance dips and critical application areas before they impact your users. We tailor the monitoring service to your applications, such as:
- Specific integrations
- Queue management
- Process monitoring
- Performance bottlenecks
- System efficiency
This proactive approach ensures issues are identified and resolved before they affect your operations.
Comprehensive Support Framework
From detection to resolution, we follow a robust incident management framework based on ITIL V3, including:
Fast-Track Platform Support: Complete service from Level 2 to Level 4, including fast-tracking platform support with OutSystems. You will be supported directly by highly detail-oriented application engineers and certified OutSystems professionals.
Flexible Integration: We can integrate with your established service desk systems, including:
- ServiceNow
- ZenDesk
- Jira Service Management
24/7 Security-First Operations: Our 24/7 team operates under the Australian Protective Security Policy Framework (PSPF) for data security, enabling us to support:
- Commercial clients
- Government agencies
- Regulators
- Organisations with mission-critical systems
Governance and Visibility
Governance is at the heart of what we do. Our approach includes:
Clear Performance Metrics: Our Service Delivery Managers provide clear, actionable reports that give you visibility into:
- Performance metrics
- Incident analytics
- Continuous improvement plans
- System health indicators
Knowledge-Driven Resolution: Our knowledge base equips our team to resolve problems faster and more accurately through:
- A catalogue of common, curated application issues
- Leading practices from decades of OutSystems experience
- Configuration Management Database (CMDB)
- Holistic application visualisation
- Updated asset management
Why choose PhoenixDX
Our managed services stand out through:
- Purpose-built monitoring tailored to your applications
- Certified OutSystems expertise
- PSPF-compliant operations
- Comprehensive governance framework
- Proven track record of success
With PhoenixDX, you get more than support and governance; you gain peace of mind knowing there’s a service focused on your critical application areas, maintaining uptime and ensuring you get the best end-user experience.
Let us keep the lights on for you so you can focus on innovation. Our managed IT services provide the foundation for your digital success, combining proactive monitoring, robust support, and comprehensive governance in one integrated solution.
Ready to transform your IT operations? Book a quick call with our team to learn more about our application-managed services or explore our insights on IT governance
