The session: ePINS and the digitalisation of Victoria Police
The session centred on ePINS, the Electronic Penalty Infringement Notice System developed by PhoenixDX in partnership with Victoria Police and OutSystems. It was a story that resonated strongly with the ONE 2026 audience: a mission-critical, government-scale transformation delivered at speed, with real and measurable impact on frontline operations.
Before ePINS, Victoria Police’s traffic fine process was entirely paper-based. Officers handwrote infringement notices in the field, issued paper copies to motorists, and later submitted details for manual data entry into the Fines Victoria system, a slow, error-prone process that consumed significant time and resources.
ePINS changed all of that. The mobile application enables officers to issue fines in the field instantly, automatically calculate demerit points and penalties, and sync data in real-time with Fines Victoria, all from a device in their pocket. Delivered in just nine months with a team of five developers, the solution was rolled out across the entire Victoria Police user base and has since become a reusable platform foundation for further field-based applications across the force.
Hearing it from the source
What made the session particularly powerful was the presence of Dr Steve Hodgkinson, the leader who championed the digital transformation vision from within Victoria Police.
As Ossama reflected afterwards:
“A highlight of the session was welcoming Dr Steve Hodgkinson to share Victoria Police’s digital transformation journey firsthand. Hearing the vision behind a transformation of this scale directly from someone who led it brought a unique perspective to the conversation.”
For the ONE 2026 audience – technology leaders from around the world navigating their own digital transformation challenges – hearing that story told by both the delivery partner and the client leader who drove it was a compelling and authentic demonstration of what is possible.
A strong reception
The session was warmly received, drawing strong audience engagement and reinforcing a message that ran throughout the entire ONE 2026 programme: the combination of OutSystems, a trusted delivery partner, and genuine user-centred design can transform even the most complex, mission-critical operations in government and beyond.
PhoenixDX returns from Amsterdam proud of what was showcased on the world stage, and energised by the conversations, connections, and announcements that made ONE 2026 a landmark event for the OutSystems community.
