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OutSystems AI-powered, low-code platform transforms charity’s delivery process

New workflow automation solution streamlines charitable deliveries and supports expanded operations.

12 weeks

to deliver application

Volunteers

from the PhoenixDX team

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Reduces admin by 40+ hours per

Rapidly deployed in just 12 weeks

Scalable + secure app supports growth

One of our big and audacious goals is to go national with this system in place, we can manage to get there.

Kathy Kaplan

Founder, Impact for Women

About the organisation

  • Industry :
  • Not-for-Profit Sector

Impact for Women is a not-for-profit organisation based in Melbourne that supports women and children escaping family violence in Victoria. They procure donations and create “Bags of Love” filled with essential items a woman needs to support herself and her family during this difficult time.

The challenge

The organisation was struggling to meet agency demand for their charitable deliveries and was experiencing a key person dependency issue. The complex delivery allocation process for their “Bags of Love” relied almost entirely on manual processes, including cumbersome spreadsheets and error-prone emails, which took one person – Founder Kathy Kaplan – 60+ hours to perform. The organisation sought a better way to approach this challenge that would allow them to improve and expand their operations.

The solution

OutSystems graciously provided Impact for Women free access to their AI-powered low-code platform to build a mission-critical application to automate the charity’s operations. Designed and custom-built by volunteer PhoenixDX staff, the workflow automation solution allows designated staff members to centrally manage the resource allocation to agencies via the app’s dashboard. Reducing admin by 40+ hours, the app recommends available volunteer drivers for delivery allocation and automatically sends emails to drivers and agencies with the assignment.

The results

  • Secure, high-performance app protects privacy and ensures reliability.
  • Rapid deployment is just 12 weeks to meet a key pre-Christmas delivery deadline.
  • Scalable, future-proof solution supports the charity's long-term goal of going national.
  • Reduces admin time by over 40 hours, freeing up valuable resources.
  • Enhances efficiency by centrally managing resource allocation and automating communication.
  • Eliminates key person dependency, making operations more resilient.
  • Improved ability to meet growing demand for charitable support.

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