Victoria Police streamlines traffic fine process with new mobile app

In partnership with OutSystems and digital delivery partner PhoenixDX, Victoria Police developed an Electronic Penalty Infringement Notice System (ePINs)—a mobile application built using the OutSystems low-code platform. The ePINs app digitalises and streamlines the traffic fine issuance process through a secure central system available on frontline police officers’ mobile devices. Offering real-time connectivity and offline capability, the solution enables officers to:

• Instantly access an offender’s history
• Automatically calculate demerit points and penalties
• Issue traffic fines on the spot via SMS or email
• Issue multiple infringement notices simultaneously
• Seamlessly sync data with backend systems, including Fines Victoria.

The ePINs solution was developed and deployed in just nine months and successfully trialled in Melbourne’s south-east, where over 5,000 digital infringements were issued in the first six weeks. The rollout of the application is scheduled for completion by the end of June 2025.

By embracing low-code and a modular approach, Victoria Police has not only transformed its traffic infringement notice process but also established a scalable foundation for the organisation’s broader digital transformation goals. During the delivery of ePINs solution, the PhoenixDX team shared their extensive knowledge of the OutSystems platform with the Victoria Police team, leaving them with the internal capability to build further OutSystems applications independently. Also, due to PhoeniDX’s intimate knowledge of ePINs, the company was chosen as the preferred Managed Services provider to ensure the application continues to run optimally beyond the initial rollout.

“The ePINs app is the first major digital policing system built on the OutSystems platform – a significant step forward in our Strategy for Digitally Transforming Victoria Police. Well done and thank you to the teams from Vic Pol, PhoenixDX and OutSystems.”
Dr Steve Hodgkinson, Chief Digital Officer, Victoria Police

Building on the success of ePINs, Victoria Police has already developed a second field-based application in record time by deploying reusable and core components created for the ePINs system.

“This collaboration exemplifies how strategic partnerships and innovative technology can transform public sector operations, ultimately enhancing service delivery and community safety.​”
- Pedro Carrilho, Founder + Managing Director, PhoenixDX