The independent regulator was managing its operations via a 10-year-old legacy platform that was no longer fit for purpose. The system included dual portals – an internal portal for regulatory staff to manage licenses, incident reporting, safety audits and compliance, and another portal for external operators to submit applications, reports and data.
Over the years, numerous development teams made various system changes, resulting in a fragmented user interface (UI) and inconsistent user experience. Further, the legacy system was slow, hindering the regulator’s ability to manage operations and evolve the system easily and efficiently. Due to the mission-critical nature of the system, the regulator sought a cost-effective solution that could be implemented rapidly without sacrificing quality.
The independent body rebuilt its core system in only 9 months using the OutSystems AI-powered low-code platform. The modern solution consists of a regulatory portal for 300 users, an operator portal for 3000 users, a mobile app for duty officers and a back-office app for administrators. It replicates key functionalities – licensing management, accident and incident reporting, safety audits, and network data management – while vastly improving the user interface and user experience. It offers enhanced usability, consistent UI, and seamless navigation, significantly boosting user productivity. The platform’s agility and modern architecture ensure scalability and ease the integration of future enhancements.
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Taguig, 1634 Philippines
Level 32, 101 Miller Street
North Sydney NSW 2060
Level 35, 477 Collins Street
Melbourne VIC 3000 Australia
Level 27/32 Turbot St,
Brisbane City QLD 4000
Level 24, PSE Tower
Bonifacio Global City, Philippines
Level 32, 101 Miller Street
North Sydney NSW 2060
Level 35
477 Collins Street
Melbourne VIC 3000 Australia
Santos Place
Level 27/32 Turbot St,
Brisbane City QLD 4000
Level 24,
Manila 1634
Metro Manila Philippines
Level 32, 101 Miller Street
North Sydney NSW 2060
Work club Olderfleet
Level 35
477 Collins Street
Melbourne VIC 3000
Santos Place
Level 27/32 Turbot St,
Brisbane City QLD 4000
Philippine Stock Exchange Tower BGC, Level 24,
Manila 1634
Metro Manila Philippines
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