National regulator replaces core legacy system in months, not years

The new low-code solution replicates the functionality of their legacy core system for a fraction of the cost of rebuilding using traditional coding. It introduces a modern cloud architecture to support the regulator’s strategic direction.

9 months

to replace core system

4 developers

from the PhoenixDX team

Rapid + cost-effective modernisation of a decade-old legacy system

Unifies user experience + enhances operational efficiency + performance

Improves service delivery, compliance + scalability for future growth

By modernising its legacy system, the regulator is better equipped  to adapt to future technological and regulatory changes,  driving continued excellence in safety management.

About the organisation

Our customer is an independent body established by the Australian government to oversee licensing and compliance with rigorous safety standards. The body aims to promote and improve safety.

The challenge

The independent regulator was managing its operations via a 10-year-old legacy platform that was no longer fit for purpose. The system included dual portals – an internal portal for regulatory staff to manage licenses, incident reporting, safety audits and compliance, and another portal for external operators to submit applications, reports and data.

Over the years, numerous development teams made various system changes, resulting in a fragmented user interface (UI) and inconsistent user experience. Further, the legacy system was slow, hindering the regulator’s ability to manage operations and evolve the system easily and efficiently. Due to the mission-critical nature of the system, the regulator sought a cost-effective solution that could be implemented rapidly without sacrificing quality.

The solution

The independent body rebuilt its core system in only 9 months using the OutSystems AI-powered low-code platform. The modern solution consists of a regulatory portal for 300 users, an operator portal for 3000 users, a mobile app for duty officers and a back-office app for administrators. It replicates key functionalities – licensing management, accident and incident reporting, safety audits, and network data management – while vastly improving the user interface and user experience. It offers enhanced usability, consistent UI, and seamless navigation, significantly boosting user productivity. The platform’s agility and modern architecture ensure scalability and ease the integration of future enhancements.

The results

Core legacy system was rebuilt in months, not years

Built for a fraction of the cost of traditional development, with minimal disruption

Unified and consistent interface and improved user experience

Improves system performance and is secure by design

Lowers total cost of ownership for implementation and ongoing maintenance

Significantly improves service delivery for the community

Enhances safety compliance and governance

Scalable system with modern architecture that makes it easy to implement new functionality

Builds internal competencies and supports many use cases without creating organisational complexity.

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