Deliver virtual contact centre solutions with the power of Amazon Connect and OutSystems

Transform your customer experience (CX) at scale with Amazon Connect – AWS’ AI-powered contact centre – and OutSystems. DX CTI Connector makes this combo simple, fast and cost-effective.

Integrate Amazon Connect and the OutSystems platform, hassle-free

DX CTI Connector is a powerful new accelerator that opens up opportunities for organisations that use OutSystems applications to employ Amazon Connect – AWS’ AI-powered contact centre.

Before the DX CTI Connector’s release, there was no easy way to utilise Amazon Connect’s contact centre services within OutSystems applications without spending weeks developing the integration between both platforms.

The DX CTI Connector makes it quick and simple to access Amazon Connect, allowing you to deliver superior customer experiences much sooner. Why waste time building your own integration when this connector is ready to use, saves money and accelerates delivery?

Benefits

How does OutSystems Developer Cloud benefit you?

With just a few clicks, you can effortlessly set up Amazon Connect, enabling contact centre agents to deliver swift, secure, scalable and highly personalised customer service without the need for coding.

Amazon Connect features a generative AI-powered assistant called Amazon Q that automatically identifies customer issues, provides agents with contextual customer information and suggests responses and actions for speedy resolution, all within a unified interface. The system streamlines the customer service process, enhancing efficiency and overall satisfaction.

Measure, track, and improve performance

Create a seamless omnichannel experience

Amazon Connect benefits

Establishes a cloud contact centre in just a few clicks
Delivers more productive interactions, increasing customer satisfaction
Creates a seamless omnichannel experience, delivering personalised, efficient and proactive experiences across the channels customers prefer
Allows businesses to scale up or down to meet customer demand easily
No minimum fees, long-term commitments or upfront licence charges

Increases agent productivity with generative AI, driving rapid and accurate customer issue resolution
Proactively detects and addresses issues with customer experience, agent performance and contact centre operations
Reduces call centre costs by up to 60% and agent training time by up to 50%
Provides flexibility to onboard tens of thousands of agents working from anywhere

How DX CTI Connector works

The connector provides OutSystems Developers with a friendly SDK (software development kit) and library with assets to speed up the integration and implementation of custom-built contact centre flows.

Choose the right team to deliver the best solutions

Create mission-critical software in weeks, not months

Deliver applications fast, right and future-proof

Optimise and speed up your results

Future-proof your career

The latest from PhoenixDX and the tech community

Deliver virtual contact centre solutions with the power of Amazon Connect and OutSystems

Integrate Amazon Connect and the OutSystems platform, hassle-free

Benefits

How does OutSystems Developer Cloud benefit you?

Amazon Connect benefits

How DX CTI Connector works

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