Our customer is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services.
The Challenge
The company was in the process of transitioning its legacy systems to modern applications that take advantage of the latest technologies. Although they introduced a new enterprise resource planning (ERP) system, the solution didn’t feature a customer credit profile (CCP) module. The organisation needed a new CCP solution fast, that could better manage these profiles and complement and extend their new ERP.
The Solution
Working with PhoenixDX, the company built a modern reactive web CCP application in just 3 months, with clever logic reuse from their legacy system, significantly reducing development time and costs. The new app easily integrates with and extends the functionality of the new ERP. The solution performs tasks asynchronously, with processing on the browser side delivering great performance and a sleek, modern UX. Users no longer need to wait for an eternity for pages to load. Customer credit data flows into the application from internal and external sources and is managed easily via a dashboard that visually shows their credit status.
“Our new CCP app is far more visually appealing and user-friendly than what we had previously. We’re now able to allocate CME portfolios within the CCP ourselves as opposed to going through a team of people, which could take days. With the new app, I can directly make those changes myself within 5 minutes.”
– Senior Business Analyst, Integrated Telecommunications Provider
In this way, company staff members can easily see whether a customer is in good standing or is behind on their bills and, if so, by how much, leading to better decision-making. Notably, it allows users to make changes and allocate portfolios to collectors directly, significantly increasing efficiency and productivity.
“A key upside of the application is the enhanced user experience, with the self-management capabilities empowering and motivating the CMEs to perform their jobs better and faster. The solution is a lot more intuitive, making life easier for our existing staff and reducing the time taken to train and onboard new staff. The savings add up.”
– Enterprise Support System Manager, Integrated Telecommunications Provider
Results
- Easy integration with new ERP.
- Great UX makes it easier for users to manage customer credit profiles.
- Self-service functionality reduces processing from days to minutes, saving time and money.
- Provides fast and reliable application performance.
- Enhances transparency and makes compliance easier.
- Rapid app development reduces the cost of the solution, as well as enhancements.
Why PhoenixDX?
“Phoenix understood the requirements so quickly. Throughout the user acceptance testing, minimal defects were raised, which is testimony to the quality of their BA’s.”
“PhoenixDX team is extremely responsive - any questions, they would come back to me straight away. The relationships we built with Phoenix were really strong, and they’ve been a pleasure to work with.”
“The project went incredibly smoothly. There was a lot of trust there.”
