Our customer is one of Australia’s largest equipment hire and solutions providers, servicing the mining, infrastructure and construction sectors. The company offers end-to-end solutions spanning hire, temporary works engineering, industrial shutdowns and training
The Challenge
The company faced a significant business challenge. The core system within their industrial services division was non-scalable and had reached end-of-life after 25 years of service. The legacy system was integral to operations, impacting cost management, service quality, performance and customer satisfaction – all critical drivers of the company’s strategic initiatives and competitive edge. It became clear to the organisation that they required a new ecosystem that could integrate current and upcoming technology trends. The new solution needed to centralise data, enhance customer service, simplify stock control, streamline invoicing and administrative tasks, increase accountability and traceability, improve operational efficiency and proficiency, unlock avenues for innovation and enable additional services. Keeping these requirements in mind, the company designed a new application to address these challenges head-on.
The Solution
Developed with PhoenixDX, the new solution was created as a strategic asset to support the unique operations of their industrial services division. The application takes the best features from their legacy system and integrates them with new functionalities and smart technologies. The result is a superior and highly customer-focused management solution available exclusively through the company.
Cloud-based, rather than server-based, the new application offers better visibility and can manage all tools, equipment, consumables and hire services in real-time. The solution includes ERP integrations, hirer/customer/rental and asset and inventory management. It allows customers to access a vast range of tools and machinery required for site shutdowns swiftly and accurately. The new custom-designed asset scanning application makes it much quicker and easier for workers on job sites to check out and return tools and equipment anywhere on site, both online and offline. The solution also offers customers and stakeholders access to equipment data and analytics.
“The solution is smarter and far more intuitive in the way that it allows us to support our customers. It allows customers to hire tools and equipment, to understand how they are being utilised and manage changes to hire and pricing arrangements as projects progress.”
– Shutdown and Project Manager, Equipment Hire & Solutions Provider
Results
- Boosts operational efficiency & productivity
- Unlocks innovation & new services for customers
- Differentiates the company’s offerings from competitors & attracts new business
- Streamlines project invoicing & administration
- Reduces maintenance & operation costs
- Enhances compliance & workplace health and safety
- Provides data insights that improve the customer experience
Why PhoenixDX?
"In my 20+ years in IT, I've never seen individuals working so hard as one team as PhoenixDX and our team did during the build of this application."
