A ground-breaking electronic traffic fines application developed by Victoria Police has been named a finalist in the State Government Technology Project category at the prestigious iTnews Benchmark Awards 2026. The awards night is proudly sponsored by PhoenixDX.
The State Government Technology Project category recognises initiatives within state government departments or agencies that deliver measurable internal efficiencies or improved citizen services.
Victoria Police partnered with OutSystems and PhoenixDX to design and deliver the ePINS solution – a transformative mobile field services system that reduces paperwork and returns more police officers to frontline duties (read the full case study here).
Transforming frontline productivity
Delivered in just 9 months, the ePINS solution has delivered a clear, measurable impact:
- The average time to issue an infringement notice dropped from 9 minutes to 2 minutes — a 78% improvement.
- Infringement error rates fell from 12–15% to approximately 1%, significantly improving data accuracy and reducing administrative rework.
The result is more time back on the beat, less time exposed to roadside risk, and a faster, more responsive experience for the community.
Importantly, ePINS was not designed as a one-off application. The project established a reusable digital delivery foundation, including platform architecture, governance models, and reference components, enabling Victoria Police to accelerate future initiatives and reduce costs with every new use case.
Pedro Carrilho, Founder and Managing Director of PhoenixDX, said the recognition highlights what can be achieved when public sector agencies combine bold leadership with modern delivery approaches.
“To be named a finalist in the State Government category is a tremendous honour. The ePINS initiative demonstrates what’s possible when technology is designed around frontline needs. This wasn’t just about digitising a process: it was about giving officers time back, improving member and community safety, and building a repeatable platform that will continue to deliver value for Victoria Police. We’re proud to have partnered on such a meaningful transformation.”
Winners of the iTnews Benchmark Awards 2026 will be announced on 26 March at the gala awards dinner in Sydney.
About PhoenixDX
PhoenixDX is a leading digital transformation and software delivery partner, specialising in AI-powered low-code solutions and mission-critical modernisation programs across government and enterprise.
