For over 60 years Certis has provided integrated security services for businesses around the globe and in Australia.
Security guards must record a wealth of data in the field – everything from their work breaks to the incidents they responded to. Manual processing is error-prone, costly and slow. Just as importantly, it makes performance optimisation a genuine struggle.
The Challenge
As a trusted security services company in Australia, Certis Security understood the importance of client trust and efficient processes. Manual handling of security guards’ paper reports was slow and inefficient, with their teams working at capacity.
They were dependent on rigid, subscription-based IT and needed a purpose-built, customised solution fast.
The Solution
The Business Operational Support System (BOSS) application allows field operatives to receive instructions, record events, attach photos, log breaks, and perform “welfare checks” on a mobile device or kiosk device. Certis have now automated, accurate information from its field team. This automation has dramatically reduced administration time and costs while customising reporting for each client.
One of the improvements of BOSS was the introduction of facial recognition. They decided to use AWS technology to enable their team to log into the application and make their check-ins using this advanced AI feature. They chose AWS because it can achieve a 99.2% accuracy rate for facial recognition, with verifications achieved in less than 1.5 seconds. Given that OutSystems and AWS services are seamlessly integrated, the implementation and deployment of facial recognition was quick and secure.
Results
- Improved customer service: reduced administration time and costs while customising reporting for each client.
- Increased transparency and governance: real-time data is captured and centralised, allowing immediate reporting and oversight.
- A new unique service offering: The service was customisable and rolled out to new clients.
- The 75K facial verifications per month at Sydney Airport, Sydney Trains and other government facilities are now more user-friendly, reliable and secure.
AWS services used
- Amazon Rekognition: Provides highly accurate facial analysis, face comparison, and face search capabilities.
- AWS Lambda: A compute service that lets you run code without provisioning or managing servers.
- Amazon S3: An object storage service that offers scalability, data availability, security, and performance.
- Amazon RDS: A collection of managed services that makes it simple to set up, operate, and scale databases in the cloud.
- Amazon API Gateway: A service for creating, publishing, maintaining, monitoring, and securing REST, HTTP, and WebSocket APIs at any scale.
- Amazon Cloudwatch: A monitoring service that provides data and actionable insights for AWS, hybrid, and on-premises applications and infrastructure resources.
