Customer Success Stories

We partner with our customers to bring their ideas to life in record time – our work speaks for itself. Here’s a few examples of customer outcomes.

Digital Products

Digital Experiences

Digital Operations

Mission Critical Systems

Certis Security acquires and engages key clients with a tailored digital product suite – delivering the first release in less than 12 weeks

Certis and its biggest client were operating at capacity simply to process the paper reports its guards were creating. Certis Security partnered with PhoenixDX, Australia’s OutSystems specialists and in just eight weeks, the first version of the BRI Operational Support System, or BOSS, went live.

Rapid deployment of an ‘Uber Eats’ style app scales RRT’s Food Box delivery to families affected by COVID-19

Using emails and spreadsheets to manage the complex and time-pressured logistics was no longer working for RRT. In Australia, the rapid onset of the pandemic meant they needed automated system to manage the food deliveries – and they needed it up and running as quickly as possible.

New Community Management System helped leading retirement living operator automate manual processes across nearly 100 centres

Managing retirement communities’ finances is complex – and even more so when your services extends across nearly 100 sites and the whole of Australia. The villages were trying to run complex and varied billing and payments systems across states with different legislation and where management control was complicated by complex and laborious reporting systems.

PhoenixDX exceeds GPT employees expectations in designing a complete new e-procurement platform via OutSystems

The GPT Group is one of Australia’s largest diversified property groups and a top 50 ASX listed company. They own and manage over $25 billion in retail, office and logistics property assets across Australia. GPT’s existing procurement application (iBuy) was soon to be unsupported, clunky and had numerous usability and performance issues.

Faced with a business emergency driven by Government response to COVID-19, PhoenixDX and GPT automated the process of renegotiating 3,000 contracts

When the COVID-19 lockdowns were initiated in Australia, the Federal Government mandated rent relief for commercial and retail properties. GPT Operations needed to renegotiate over 3,000 contracts in under 30 days. They faced a business-critical operations problem that needed an automated solution – and fast.