Conquer your inbox with intelligent routing.

AI is no longer a futuristic idea—it’s helping organisations solve real, everyday problems. One of the most common is the flood of inbound emails that need sorting, tagging, and routing—fast.

This Café Espresso session dives into an AI system that addresses exactly that: Intelligent Inquiry Triage & Routing.

Manual sorting of inbound email is time-consuming, costly, and inconsistent. This AI-powered system transforms that queue into a real-time, intelligent pipeline automatically classifying, prioritising, and routing every message to the right place within seconds.

What You’ll Learn

• What are AI workflow systems and why they’re becoming essential
• How OutSystems supports scalable, AI-led automation
• A live breakdown of the Intelligent Inquiry Triage & Routing system
• How this approach cuts triage time by up to 80%
• When and how to apply human-in-the-loop for accuracy and compliance

Bonus for Attendees:

Exclusive Blueprint PDF: “Intelligent Inquiry Triage & Routing”

This is more than a document; it’s your strategic design for action. This blueprint provides the end-to-end plan to deconstruct your AI Workflow System and serves as the definitive roadmap for implementing a robust, effective solution from the ground up. It includes the Why, the Actors, the Workflow Design, and patterns for Evaluation, Observability, Security and Guardrails.

Join us for this 45-minute espresso session and learn how to eliminate one of the biggest workflow bottlenecks in your organization—with AI, done right. You’ll leave with actionable insights and a clear path to implementing intelligent email automation!