Delivering world-class digital channels for banking

In an extremely challenging environment for winning and keeping clients, digital customer service is a crucial point of difference.

57%                              79%                              Only 12%

of customers prefer to                                 of executives say digital                              of digital platforms are highly
engage companies through                      customer experience is                                integrated. 
digital channels.                                           extremely or very important. 

Reference:  Forbes

Why is the financial industry still struggling to deliver a modern digital experience?

• Old systems are complex and expensive to replace or modernise and have issues integrating with other platforms.
• The need for security, automated regulations and compliance controls makes digital development complex and costly.
• Extensive digital transformation programs led by big consulting firms have proven inefficient, usually with bloated budgets and timelines.
• Building and maintaining web and mobile apps integrated into multiple channels that offer customers real-time self-service is expensive and time-consuming.

Pepper Money delivered a unified customer self-service portal in  4 months, reducing call centre calls and increasing customer satisfaction. – Delivered to the required specifications “on time”, to budget and as specified.

Read the full case study

Find out how Pepper Money and other companies modernised their digital self-service channels.