Operational support system uses Amazon Rekognition

Integrated security provider incorporates facial recognition into its mobile-first service delivery system to 16,000 staff.

2 weeks to implement facial recognition
1 developer from the PhoenixDX team

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AI facial recognition technology improves field services operations

Amazon Rekognition reliably verifies 75k identities per month

Improves operations + user experience for staff

Automation reduces security admin time + costs

Amazon Rekognition automated and significantly lowered the cost of the company's facial recognition with ML. The ability to verify and authenticate identities in seconds was transformational.

Developer

PhoenixDX

Certis is a leading security provider that develops and delivers multi-disciplinary security and integrated services. The company integrates advanced security, technology, facilities management, customer service and talent to build and operate bespoke solutions.

The challenge

As a trusted security services company in Australia, Certis Security understood the importance of client trust and efficient processes. Manual handling of security guards' paper reports was slow and inefficient, with their teams working at capacity. They were dependent on rigid, subscription-based IT and needed a purpose-built, customised solution fast. A key requirement was the ability to rapidly authenticate approved users.

The solution

The application allows field operatives to receive instructions, record events, attach photos, log breaks, and perform "welfare checks" - all on a mobile device or kiosk device. Eligible users log on quickly and easily from any device using Amazon Rekognition. Certis can now view automated, accurate client information, customise client reporting and reduce costs.