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Modernise real estate operations with digital workflows

Digitise end-to-end. Empower self-service. Deliver faster. 

Let's Talk
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Automate leasing, approvals, inspections, and service workflows
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Enable tenants, contractors, and employees to complete tasks quickly
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Leverage agentic AI to automate processes safely, reducing costs

Simplify and enhance property management

Modern AI-powered digital solutions enable commercial real estate (CRE) organisations to streamline complex operations, integrate systems, and deliver better experiences for tenants, partners, and internal teams. By digitising workflows and integrating data across your portfolio, you can operate more efficiently while building a foundation for future growth.
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Digitise CRE workflows and automate processes end-to end across property operations to eliminate manual tasks and improve consistency.
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Replace legacy systems faster with AI agents, reducing risk and supporting long-term scalability. 
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Adapt quickly to changing regulations with applications that strengthen compliance and operational governance.
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Enable digital self-service for CRE tenants, contractors, and suppliers through integrated portals and applications.
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Consolidate CRE data across systems to deliver accurate, real-time financial and operational reporting.
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Improve productivity and reduce costs with applications tailored to your exact business processes.

Case Studies

Take the friction out of lease and CAPEX approvals with digital workflows

New enterprise-grade workflow application for a leading CRE company easily integrates with core systems, eliminates manual code dependency and streamlines processes.
8
weeks
to build workflow app
1
developer
from the PhoenixDX team
Read the full case study
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New CRE workflow app reduces CAPEX approvals from weeks to hours

The web and mobile application sits between the business’s financial modelling system and their ERP system, unifying and streamlining the approvals process.
12
weeks
to build the engine
3
developers
from the PhoenixDX team
Read the full case study
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Smarter billing, greater efficiency for retirement villages management

Leading retirement living operator automates manual processes across 100+ villages, substantially reducing administrative costs.
12
weeks
to deliver billing engine
3
developers
from the PhoenixDX team
Read the full case study
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1 of 3

The operational challenges in commercial real estate

As property portfolios grow and systems evolve, CRE processes often become fragmented, manual, and difficult to scale. The result is operational complexity that slows teams down and negatively impacts tenant and employee experience.
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Workflows rely on a messy mix of emails, spreadsheets, calls, and PDF forms, with no opportunity to leverage AI. 
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Employees must switch between multiple disconnected systems to complete everyday tasks.
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Reporting and analytics require extensive manual consolidation and data standardisation.
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Limited self-service means tenants, contractors, and suppliers depend heavily on manual staff interactions.
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Poor integration between systems creates inconsistent experiences, duplicated data entry, and data quality and compliance issues.
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Legacy platforms and technical debt make it difficult to evolve processes or introduce new capabilities, including AI agents.

Want to make your property workflows seamless?

Let’s Talk
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Why CRE management needs a platform approach

An AI-powered platform approach adds a flexible layer across your existing core systems, enabling you to quickly build applications, connect processes, and deliver unified digital experiences without costly customisations or disruptive replacements.

Learn more about the OutSystems AI-powered platform
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Rapidly build, adapt, and extend applications to support new and existing CRE workflows, tenant services, and operational needs.
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Connect and orchestrate existing systems through seamless integrations that unify CRE data and processes.
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Deliver consistent web and mobile experiences through unified interfaces built from a single codebase.
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Empower small, highly productive teams to leverage AI and AI agents to deliver solutions faster and more effectively.
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Scale confidently across CRE portfolios and business lines with strong performance, governance, and transparency.
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Reduce the risk and cost of traditional development while accelerating digital innovation across your property ecosystem.

Resources

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Article

How CRE companies can modernise to keep costs down

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Article

Why CRE firms struggle to deliver unified user experiences

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Article

Is your digital customer service strategy counterproductive?

Ready to transform your CRE workflows with a modern digital solution?

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