PhoenixDX Blog | Software Development & Low-Code

How to Deliver World-Class Digital Channels in <1 Year

Written by Patricia | Jun 25, 2026 10:06:51 PM
How you can deliver world-class digital channels in less than a year without the budget of a Big 4 bank
 

In an extremely challenging environment for winning and keeping clients, digital customer service is a crucial point of difference.

57%                              79%                              Only 12%

of customers prefer to                                 of executives say digital                              of digital platforms are highly
engage companies through                      customer experience is                                integrated. 
digital channels.                                           extremely or very important. 


Reference:  Forbes

Why is the financial industry still struggling to deliver a modern digital experience?

  • Old systems are complex and expensive to replace or modernise and have issues integrating with other platforms.
  • The need for security, automated regulations and compliance controls makes digital development complex and costly.
  • Extensive digital transformation programs led by big consulting firms have proven inefficient, usually with bloated budgets and timelines.
  • Building and maintaining web and mobile apps integrated into multiple channels that offer customers real-time self-service is expensive and time-consuming.


You no longer need to spend millions and wait more than a year to deliver a world-class internet and mobile banking or insurance app.



It’s now possible to quickly build enterprise-grade, modern, elegant, scalable, and secure mobile and web apps that are easy to change and low-cost to maintain and evolve.

Companies that adopt this new approach reduce maintenance costs, innovate on a budget and accelerate


200+ Financial Services Firms | Thousands of Applications built with OutSystems

 

Find out how Pepper Money and other companies modernised their digital self-service channels.