Client Lead Digital Solutions

• Highly rewarding growth opportunity and culture of co-elevation

• Be a trusted adviser to our customers for their business growth and strategic goals

• Be a driving force for PhoenixDX growth

Down Arrow

PhoenixDX, one of the fastest growing technology companies in Australia, is an award-winning digital transformation delivery organisation and OutSystems partner, specialising in custom application development and digital products.

We are in the market to attract and engage an exceptional human being to fill to join our team as a “Customer Manager”.

Our new Customer Manager will be assigned a portfolio of existing PhoenixDX customers with the goal of  providing thought leadership and trusted advisory guidance to identify digital transformation opportunities. Our customers choose PhoenixDX because they are committed to ensuring that their business future is founded on maximising innovation and building highly effective and long-term sustainable solutions, delivered in weeks instead of months. They stay with us because of the experience they have of working together in deep partnership, whilst consistently delivering exceptional outcomes.

The Customer Manager will be an experienced consultative sales person who can provide our customers with thought leadership, opportunity exploration, value engineering, customer stakeholder relationship development and co-creation as the key capabilities to achieve the target outcomes. 

If you are an experienced, successful solution sales person looking to join a fast growing organisation that is known for delivering customer success, as well as a life-enhancing culture of co-elevation, then please keep reading.

 

ARE YOU OUR IDEAL CANDIDATE?

If you are our ideal candidate, you will currently have at least 15+ years of experience in technology services and consulting.

In addition, you will also ideally have at least 5 years of consultative sales experience focussed on selling professional services to senior level stakeholders in commercial and enterprise grade organisations.

You will have a passion to learn and understand the business of our customers, so that you can meet (and anticipate) their needs with our solutions and service offerings. As a Customer Manager, you will be responsible for account planning and execution to achieve individual and team targets.

Your remuneration will include a generous base salary as well as an uncapped incentive component. There will be no ceiling to the rewards you can reap in line with the value that you bring.

Our promise to you is that you will be well supported, well rewarded and have the opportunity to grow along with PhoenixDX.

 

ROLE RESPONSIBILITIES

• Understand customer business strategy and IT key initiatives
• Proactively manage customer expectations and perceptions of value
• Oversee an exceptional customer experience and results, leading to a 5 star CSAT
• Business value framework & benefits realisation
• Establish the Account Management Framework with the customer
• Lead account planning sessions and review the account plan on a regular basis with the team
• Ensure that the relationship is healthy and growing
• Establish a service delivery governance and reporting framework with the customer
• Support expansion/CRs within existing engagements working with Delivery Managers
• Manage all new business requests in the account
• Ensure Phoenix is delivering innovation and thought leadership
Handle escalations from key customer stakeholders

 

SKILLS/EXPERIENCE

• Elevating conversation – strategic alignment
• Roadmapping
• Business case/Value Engineering/Benefits realisation
• Sponsors and senior stakeholder relationships
• Commercial acumen
• Art of the possible
• Proactive relationship building and ongoing contact relationship management
• Presentation/demos
• Technical thought leadership OutSystems and beyond
• Thought leadership – Digital Transformation
• Big picture – trends within the customer’s industry
• Consultative approach/Advisory
• Negotiating enterprise agreements and rate cards
• Quota/target carrier

 

ABOUT PhoenixDX

PhoenixDX, one of the fastest growing technology companies in Australia, is a multi  award-winning digital transformation company that leverages next generation enterprise software development tools, techniques and the top talent in the market.

Recognised at #22 in the latest Deloitte Tech Fast 50 list, we work with our customers to deliver innovative solutions that run, grow and transform their businesses. We deliver them in weeks (not months) or months (not years).

We are passionate about customer success. With a 5 star average CSAT rating and 100% referenceable customer base, our customers include ASX listed companies from a variety of industries with solutions that touch hundreds of thousands of users.

Our purpose is to transform lives for the better through technology and education. We are a Certified Great Place To Work in Australia, and with employee engagement scores of 97%, eNPS of +98% and little to no attrition, our people live our mission and core values every day. In our culture of co-elevation, we recognise, reward and celebrate our people in dozens of innovative ways that allow them to bring their whole self to work, do their best work, and grow along with the organisation. When we succeed, everyone shares in our profits.

We embrace diversity, equity and inclusion, in all its forms, informed by the different backgrounds, identities, preferences and experiences of our incredible, talented team who originate from 17 different countries of origin.

In line with our values, we have a passion for social impact and giving back to the community. Through Pledge 1%, we donate our profits and time to causes aligned around SDG4: Quality Education and SDG2: Zero Hunger and encourage our team to work as volunteers to support social impact initiatives they are passionate about through our Make the World a Better Place Day. We also contribute with software and staff time to accelerate strategic digital initiatives for charities across Australia and the world.

Application form