Our customer is a leading owner, operator and manager of retirement communities – with nearly one hundred sites and 13,000 residents across Australia.
Managing retirement communities’ finances is complex – and even more so when your services extends across nearly 100 sites and the whole of Australia. Our customer villages were trying to run complex and varied billing and payments systems across states with different legislation and where management control was complicated by complex and laborious reporting systems.
The PhoenixDX Solution
PhoenixDX developed a Community Management System (CMS) that creates a single uniform platform to manage residents’ financial lifecycle from entry to exit. It’s a centralised system for managing all village services which automates and streamlines the resident billing process, providing greater accuracy, reliability and visibility of financial processes and reporting.
Phoenix deployed a team of 4 developers, 2 Tech Leads, a Business Analyst and UX Designer. The system integrates with Azure AD, MS Dynamics, TechnologyOne Financials and ComCare (Billing).