COVID-19 Assessment Application

Faced with a business emergency driven by Government response to COVID-19, PhoenixDX and GPT automated the process of renegotiating 3,000 contracts.

The GPT Group is one of Australia’s largest diversified property groups and a top 50 ASX listed company. They own and manage over $25 billion in retail, office and logistics property assets across Australia.

The Challenge

When the COVID-19 lockdowns were initiated in Australia, the Federal Government mandated rent relief for commercial and retail properties. As one of Australia’s largest owner/managers of retail, office and industrial property, GPT Operations needed to renegotiate over 3,000 contracts in under 30 days. They faced a business-critical operations problem that needed an automated solution – and fast.

The PhoenixDX Solution

PhoenixDX worked closely with GPT to create a new module that automated the renegotiation process and addressed fraud risk, a complex workflow, legal compliance and new commercial rules. The algorithm for the negotiation needed to synthesize the type of business, the COVID-19 impact, the customer’s historical data and size.


The first version of the new app was released in two weeks and was evolved for another two months with new releases fortnightly. As a result of PhoenixDX’s experience, consultation with GPT and the flexibility of the OutSystems platform, the renegotiation process was handled smoothly, delivering a result that worked for GPT and its customers and ensured compliance with the Government’s emergency legislation.


What They Say

“The Phoenix team demonstrated a great deal of patience and persistence in helping us deliver an excellent result given the compressed timeframe and significant ambiguity in the Government’s guidelines. GPT’s Board and Audit Committee believe we stood out from our peers in our response to this crisis.”

Paul Hannah, Head of Technology and Business Services, GPT Group